To assess your case we need input about your needs and your medical history. If we haven't received this information within a month, your prescription request is automatically canceled. This happens because we are unable to fulfil your prescription without a proper analysis from our partner doctor. Before we resort to cancellation, we send you 3 reminder emails to complete your medical assessment.
If you believe this cancellation is in error or have any concerns, please reach out to us. We're here to help!